Shipping & Returns

Shipping Policy

At Cozy Cubs, we thoughtfully design premium kids wear with comfort, safety, and quality at heart. Every order is packed with care to ensure it reaches your little one in perfect condition.

Shipping Locations

We currently ship across India. For International orders, please contact us through Whatsapp- +91 89769 40657.

Order Processing Time

In-stock products: Orders are processed within 1–3 business days after confirmation.
Pre-order products: Orders are processed within 10–20 business days after confirmation.

Processing times may be slightly longer during sales or special promotions.

Delivery Time

Once shipped, orders are usually delivered within 3–7 business days, depending on the delivery location and courier service.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout.

Shipping on Us

Whenever “Shipping on Us” is applicable, it will be clearly mentioned on the website and reflected at checkout.

Order Tracking

Tracking details will be shared via SMS or email once the order is dispatched.

International Orders

International orders are not accepted directly through the website.
For international purchases, please contact us via WhatsApp at +91 8976740657 for assistance with availability, pricing, and shipping details.

Return & Exchange Policy

To maintain quality standards and fairness, we follow a transparent return and exchange policy.

Mandatory Opening Video

For all return or exchange requests, an opening/unboxing video is mandatory.

The video must:

Be recorded without cuts or pauses
Start from the sealed package
Clearly show the shipping label, parcel condition, product, and any defect or damage (if applicable)

📌 Requests without a valid opening video will not be accepted.

Returns

Returns are accepted only in case of damaged, defective, or incorrect products
Requests must be raised within 48 hours of delivery
Products must be unused, unwashed, and with original tags intact

Exchanges

Size exchanges are allowed subject to stock availability
Exchange requests must be raised within 48 hours of delivery
Products must meet all return conditions mentioned above

Return Shipping Responsibility

Return shipping is on us if the product received is damaged, defective, or incorrect due to an error from our side
Return shipping is on you for size exchanges or any other non-defect-related reasons

Non-Returnable / Non-Exchangeable Items

Sale or clearance items
Items damaged due to improper use, washing, or handling
Requests raised after 48 hours of delivery
Requests without a mandatory opening video

Refunds

Once the returned product is received and passes quality inspection, refunds (if applicable) will be processed within 5–7 business days
Refunds will be issued to the original payment method

Contact Us

For any shipping, return, or exchange-related queries, please contact us:

📧 Email: support@cozycubs.online
📩 Instagram: @cozycubs.online
📱 WhatsApp (International Orders): +91 8976740657